Refunds
We hope that you love your MILK & HONEY items.
We are sorry to say but we do not accept any refund requests.
We will gladly exchange if you are unhappy with a size or if you find damage to a product on arrival, with a product that is still available in our store. If you would prefer we can offer you a shop credit which can be used on any full-priced item.
Exchanges will only be allowed if a product is returned in its original packaging, hasn’t been damaged or worn and all tags are still intact. An Exchange needs to be requested within 10 days of purchase.
All courier costs regarding the return will be charged for your own account.
Sale, end of season or sample items will not be exchanged.
Shoes and Sandals:
We understand that shoes and sandals may sometimes be slightly too big or too small and that you might want to exchange them for another size. To accommodate this, we do allow exchanges for different sizes. However, the shoes or sandals have to be returned in their original unused state and original packaging to be eligible for an exchange.
IMPORTANT: Leather soles tend to scratch and dent easily when walking on dirty, dusty or uneven surfaces. This is good in order to keep them from being slippery. Unfortunately we can’t accept any shoes or sandals for an exchange if the soles appear to be used, or have dents or scratches. Therefore, please try them on on a carpet or another soft and clean surface to avoid the soles from scratching or denting.
If your shoes or sandals are in “like new” condition, you may exchange your item for a different size.
Please note that leather and animal hides are natural products. Therefore slight markings and colour or pattern variations may occur. We will not accept returns for natural variations. Furthermore, sometimes we are not able to source the exact buckle or zip etc. represented in the product image. Should this be the case, you will be notified via e-mail before your order is dispatched and we will try our best to replace it with the closest substitute possible.
Steps to follow when requesting an exchange:
- Please email us to request an exchange and we will attend to the issue as soon and effectively as possible.
- Include in your package a signed letter stating the reason for your return and the original receipt.
- Upon arrival of the returned item, we will assess and inspect the condition of the returned item, and execute an exchange if approved.
- If you ordered a pair of sandals you would like to exchange, please remember we can’t accept any sandals with scratches or dents in the soles. Therefore PLEASE try them on on a carpet or soft and clean surface. Any worn or used (even barely) item will not be eligible for a return or exchange.
Please get in touch via email for our address for the return
Need help?
Contact us at info@milkandhoneyboutique.co.za for questions related to refunds and returns.